Frequently Asked Questions
1. What materials are used in your jewelry?
All our products are crafted using premium sterling silver, designed to maintain high luster, durability, and skin-friendly wear.
2. What payment methods do you accept?
We offer nationwide Cash on Delivery (COD) across Pakistan, as well as direct Bank Transfers and mobile wallet options (JazzCash/EasyPaisa).
3. How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery takes 2 to 4 business days for major cities and 3 to 6 business days for other areas.
4. How do I know my ring size before ordering?
We recommend using a ring sizing chart or measuring the inner diameter of a ring that fits you well in millimeters before placing an order.
5. Can I open the parcel before paying the courier?
Couriers in Pakistan follow a strict no open parcel before payment policy. You must hand the exact cash amount to the delivery rider before opening the package.
6. What is your return or exchange policy?
We offer a 7-day exchange window for defective or incorrect items. Returned items must be unworn and in original packaging.
7. How should I care for my silver jewelry?
To keep your silver shining:
Store it in a dry, airtight box or pouch when not in use.
Avoid direct contact with perfume, water, lotions, or harsh chemicals.
Clean gently with a soft microfiber cloth.