At SILVORA JEWELRY PK, we take pride in crafting high-quality sterling silver jewelry. If you are not completely satisfied with your purchase or received a defective item, we are here to help.
1. Return & Exchange Window
Requests must be initiated within 7 days of receiving your package.
2. Eligibility Criteria
To qualify for a return or exchange:
Items must be unworn, unused, and in their original packaging, including tag attachments and product boxes.
Customized or engraved jewelry, along with sale/clearance items, are final sale and cannot be returned.
Items damaged due to improper care, exposure to moisture, or normal wear and tear are not eligible for return.
3. Damaged, Defective, or Incorrect Items
If you receive a wrong, damaged, or defective item, please notify us within 48 hours of delivery with clear photos/videos of the item and parcel packaging.
We will arrange a free replacement for any error on our part.
4. How to Request a Return or Exchange
Contact our support team via WhatsApp at +923191479105 or Email at support@silvorajewelrypk.com.
Provide your Order Number, receipt, and photos of the item.
Once approved, safely pack the item and ship it back to our provided return address.
5. Shipping Costs
Defective or Wrong Items: SILVORA JEWELRY PK covers all return shipping fees.
Size Changes / Preference Returns: Customers are responsible for paying reverse courier and re-delivery shipping charges.
6. Refund Process
For Cash on Delivery (COD) & Bank Deposits: Once the returned item passes quality inspection, refunds will be processed via Bank Transfer, JazzCash, or EasyPaisa within 3–5 business days.
Original delivery charges are non-refundable.